Accessibility Statement
Our commitment to accessible, inclusive design for all users of the Babiha platform.
Conformance Status
Babiha targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. This is our accessibility target, not a certification of full conformance. Some features have limitations, and we continue to review and improve access.
Testing Methodology
Accessibility is tested using a combination of automated and manual methods:
- axe-core — automated rule-based accessibility checks: component checks and full-page scans can identify a subset of accessibility issues; checks are run locally during development
- eslint-plugin-jsx-a11y — static analysis of JSX for common accessibility issues during development
- Keyboard testing — review of keyboard operation, focus order and visible focus indicators in the flows being checked
- Assistive technology — automated checks do not establish screen reader compatibility. We do not claim a complete independent screen reader audit
Known Limitations
The following areas have known accessibility limitations that we are working to remediate:
- Schedule drag-and-drop — The drag-and-drop scheduling interface currently lacks full keyboard and screen reader support. Use the visit form or ask your agency for assistance where an interaction is inaccessible.
- Map views — Interactive maps (used for carer location and geofencing) do not yet provide equivalent non-visual access. Availability of equivalent text information varies by screen.
- Complex controls — tables, editors and third-party controls need continued keyboard and assistive-technology checks as features change.
Feedback
We welcome feedback on the accessibility of the Babiha platform. If you encounter barriers or have difficulty using any part of this application, please contact our support team:
We aim to respond to accessibility-related queries within 2 business days and will endeavour to provide the information you need in an accessible format.
Regulatory Context
Babiha's accessibility commitments are informed by the following frameworks:
- Equality Act 2010 — We have a duty to make reasonable adjustments to ensure disabled users are not put at a substantial disadvantage when using our service.
- NHS Accessible Information Standard (AIS) — relevant health and care providers have their own duties for accessible communication. Using Babiha does not establish that an agency has met those duties.
- NHS procurement — we do not claim NHS approval or completed Digital Technology Assessment Criteria (DTAC) assurance on this page.
Statement Review
This statement was reviewed on 7 September 2026. A statement review is not a full accessibility audit. Contact support for the scope and results of checks relevant to the features you need to use.